Position: Associate Consultant (Client Consultation)

Location: Karve Road Pune

Job Type: Full-Time

Salary: 15 to 18k

Roles & Responsibilities:

• Communicate effectively with clients via phone, email, and other channels to understand their service needs.

• Provide expert consultation on attestation, apostille, and translation services, including process guidance and documentation requirements.

• Offer step-by-step support to clients throughout the service lifecycle, ensuring clarity and transparency.

• Proactively follow up with inquiries and work towards converting leads into confirmed business.

• Coordinate logistics for the pickup and handling of client documents, ensuring timely and secure transfers.

• Deliver regular updates to clients regarding the status of their requests, maintaining trust and satisfaction.

• Ensure service delivery meets the company’s quality standards, with consistency and accuracy.

• Address client feedback and queries promptly, ensuring effective resolution and continuous improvement.

• Collaborate closely with internal departments (operations, logistics, customer service, etc.) to ensure seamless end-to-end service execution.