Position: Customer Service Representative (CSR)

Location: Karve Road Pune

Job Type: Full-Time

Salary: 13 to 15k

Key responsibilities: -

• Handling the incoming and outgoing calls

• Respond promptly and professionally to incoming calls.

• Understanding the purpose of the call and handing over the call to the concerned person

• Answer questions / provide assistance about the organization to the clients such as business hours, location, and services. 

• Cross verifying and maintaining the reports on a daily basis

• Cross checking the inquiries in the CRM and ensuring all the calls / data is entered in the CRM

• Ensuring the call back calls are connected in the specified time 

• Report equipment issues or malfunctions without delays to the admin department 

• Training the new joiners on telephone etiquettes

• Maintaining the decorum in the telephone department 

• Escalate complaints or concerns to higher authorities when required

• Provide basic and accurate information to the clients

• Ensuring the client’s entries are accurately entered into the system 

• Any other work assigned by the organization depending on the nature of work